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Eastern Lettering - Never Received Order

I placed an order and never received it, yet they charged my credit card for the order. No e-mails were answered and every time I called, I was placed on hold for 20 minutes and then disconnected. This website is a scam. Do not order.
Company wrote 0 private or public responses to the review from Dec 03.
#1414063
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Eastern Lettering - Rude, confusing

No answer, if they do, you hold for 20 minutes then they disconnect.
Company wrote 0 public responses to the review from Sep 25.
#1365445
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Eastern Lettering - Rude, confusing

Constant calling because they don't answer and voice mailbox is full. If you are lucky enough to get answer they put you on hold for 20 minutes then you are disconnected. I ordered twice and never got anything. Frustrating.
Company wrote 0 public responses to the review from Sep 25.
#1365428
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Not only can you not reach this place by phone, but the website is *** too. Nothing works, to include the part that lets you submit an email to them. This would not be a problem if they would answer their *** phones but they don't. Much like a crap basement birdhouse...
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Company wrote 0 private or public responses to the review from Aug 20.
1.0
#1334506
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Placed an order with these guys, and I got a confirmed order e-mail and then nothing for 2 months and counting. I can go on the website and track my order and they still show it as open order, but nothing has changed on this in two months and counting. I Tried to call,...
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Company wrote 0 private or public responses to the review from Aug 17.
1.0
I didn't like
  • Customer service
#1332189
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Eastern Lettering - Letters come off too easy.

Nameplate look good but letters should not come off this soon. Cold customer service, not a friendly website.
Company wrote 0 public responses to the review from Jul 27.
#1314133
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In February 2018 I ordered 15 glue on letters for $19.67 but $109.67 was charged to my credit card. The next month there were 4 charges on my account: . $106.30, $19.67. $109.67 and another $109.67. Eventually they were credited, but on 6/18/18 I received a notice that...
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Company wrote 0 public responses to the review from Jun 20.
#1284232
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I placed an order for letters for an athletic jersey. After three weeks of only getting an email that the stitching had begun, I called to find out the status of my order as this was for a Christmas. I was lied to, repeatedly, that the order had been shipped (that is...
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Company wrote 0 private or public responses to the review from Dec 18, 2017.
1.0
I didn't like
  • Customer service
#1151058
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I placed an order for fabric letters and numbers for a single jersey, and received a confirmation. Did not receive a shipping notice. Called and left several messages. Only option because no one answers the phone. Wrote 3 emails before owner Ed Wood finally replied, 21...
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Company wrote 0 public responses to the review from Nov 18, 2017.
1.0
I liked
  • Website pictures
  • Product
I didn't like
  • Eastern lettering
  • Ceo
  • Customer service
#1133493
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Contact Eastern Lettering

Mailing Address:
EASTERN LETTERING
1318 S Main St Richmond VA 23230 USA
Wake Forest, NC 27588
USA
Phone:
(804) 420-4110
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Eastern Lettering Products and Services

I ordered my letters from the phone and was sent a price for $59.00 and they sent me a email with the correct charge. They gave me a delivery time for two weeks but after the third week I called and he said it had been just shipped. Five days later I received the...
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Company wrote 0 private or public responses to the review from Oct 16, 2017.
1.1
#1115821
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