I placed an order for letters for an athletic jersey. After three weeks of only getting an email that the stitching had begun, I called to find out the status of my order as this was for a Christmas.
I was lied to, repeatedly, that the order had been shipped (that is on the rare occasion that they answered the phone). It is December 18th as I write this and I have received nothing and no refund. I ordered from another company at half the price and excellent service. I have filed a complaint with the Better Business Bureau as well.
Avoid this company completely!!!
I highly recommend Stahls for any lettering /number needs. They were great!
Product or Service Mentioned: Eastern Lettering Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $24.
Preferred solution: Full refund.
I didn't like: Customer service.